Project: Customer Service Centre Telephony Overhaul
As both a Business Analyst (BA) and Project Manager (PM), I successfully addressed frustrations with an outdated telephony system that led to missed customer revenue by implementing and rolling out a third-party omni-channel and telephony system, providing a holistic customer view. A key benefit was the real-time agent monitoring dashboard, which enhanced employee productivity and service quality.

Project: Weighbridge Process Alignment
In my roles as a Business Analyst (BA), I played a key role in standardising the weighbridge solution across multiple sites by leveraging a third-party solution for seamless ERP integration. I created comprehensive project documentation, delivered training, and supported the go-live phase, all of which contributed to addressing inconsistencies and fragmented processes.

Project: ERP Digital Document Storage
I successfully replaced manual processes for managing ERP-generated documents with a digitised solution by implementing a POD scanning tool integrated with a third-party cloud solution. A significant win was the automated email distribution to customers, featuring interactive hyperlinks for easy access to related documents, which streamlined document retrieval and enhanced the customer experience.

Project: Truck Slot Booking Implementation
In my capacity as both a Business Analyst (BA) and Project Manager (PM), I efficiently tackled inefficiencies in truck slot bookings by implementing and integrating a third-party solution across multiple sites, replacing cumbersome spreadsheet management. This significantly enhanced scheduling and vehicle dispatching, streamlined yard movements, reduced transport costs, and improved customer OTIF (on-time, in-full) deliveries.

Education: Emerging Leadership Programme – Nelson Mandela University
I was selected to participate in an emerging leadership programme designed for individuals identified for future managerial roles to fast-track the development of future leadership.

Project: Business Unit Separations – SAP Enablement
In my role as the Business Analyst (BA), I successfully delivered and supported two business unit separations by implementing ERP solutions to streamline go-to-market operations through seamless integration with a third-party logistics service.

Project: SAP ERP Best Practices Implementation
I played an instrumental role in the implementation of ERP best practices across multiple sites, simplifying and standardising business processes. Over 3.6 years, the team achieved significant efficiency savings and set the business up for long-term growth through best practice segregation of duties and internal controls.

Driving Operational Excellence
I played an instrumental role in the implementation of ERP best practices across multiple sites, simplifying and standardising business processes. Over 3.6 years, the team achieved significant efficiency savings and set the business up for long-term growth through best practice segregation of duties and internal controls.

IT Management Graduate

I was chosen for the RCL Foods Management Trainee program, designed to cultivate future leaders through comprehensive training and hands-on experience. This experience fast- tracked my professional development, equipping me with the skills and insights essential for future leadership opportunities.

Project: Customer Service Centre Telephony Overhaul
As both a Business Analyst (BA) and Project Manager (PM), I successfully addressed frustrations with an outdated telephony system that led to missed customer revenue by implementing and rolling out a third-party omni-channel and telephony system, providing a holistic customer view. A key benefit was the real-time agent monitoring dashboard, which enhanced employee productivity and service quality.

Project: Weighbridge Process Alignment
In my roles as a Business Analyst (BA), I played a key role in standardising the weighbridge solution across multiple sites by leveraging a third-party solution for seamless ERP integration. I created comprehensive project documentation, delivered training, and supported the go-live phase, all of which contributed to addressing inconsistencies and fragmented processes.

Project: ERP Digital Document Storage
I successfully replaced manual processes for managing ERP-generated documents with a digitised solution by implementing a POD scanning tool integrated with a third-party cloud solution. A significant win was the automated email distribution to customers, featuring interactive hyperlinks for easy access to related documents, which streamlined document retrieval and enhanced the customer experience.

Project: Truck Slot Booking Implementation
In my capacity as both a Business Analyst (BA) and Project Manager (PM), I efficiently tackled inefficiencies in truck slot bookings by implementing and integrating a third-party solution across multiple sites, replacing cumbersome spreadsheet management. This significantly enhanced scheduling and vehicle dispatching, streamlined yard movements, reduced transport costs, and improved customer OTIF (on-time, in-full) deliveries.

Education: Emerging Leadership Programme – Nelson Mandela University
I was selected to participate in an emerging leadership programme designed for individuals identified for future managerial roles to fast-track the development of future leadership.

Project: Business Unit Separations – SAP Enablement
In my role as the Business Analyst (BA), I successfully delivered and supported two business unit separations by implementing ERP solutions to streamline go-to-market operations through seamless integration with a third-party logistics service.

Project: SAP ERP Best Practices Implementation
I played an instrumental role in the implementation of ERP best practices across multiple sites, simplifying and standardising business processes. Over 3.6 years, the team achieved significant efficiency savings and set the business up for long-term growth through best practice segregation of duties and internal controls.

Driving Operational Excellence
I played an instrumental role in the implementation of ERP best practices across multiple sites, simplifying and standardising business processes. Over 3.6 years, the team achieved significant efficiency savings and set the business up for long-term growth through best practice segregation of duties and internal controls.

IT Management Graduate

I was chosen for the RCL Foods Management Trainee program, designed to cultivate future leaders through comprehensive training and hands-on experience. This experience fast- tracked my professional development, equipping me with the skills and insights essential for future leadership opportunities.